1) SCOPE
These General Terms of Sale are governed by the offer and sale of products offered on the Site by the company to customers. These General Terms and Conditions of Sale apply exclusively to products delivered to customers in Switzerland.
2) ACCEPTANCE OF THE GENERAL TERMS OF SALE
Before placing an order, the customer acknowledges having read the terms and conditions available on the Site and declares to accept them.
3) DELIVERY OF PRODUCTS
If the product is available, the order will be confirmed, carefully packaged, and will be delivered to the address indicated by the customer.
4) TERMS OF DELIVERY
Delivery is provided by Swiss Post / Die Schweizer Post.
If at the time of delivery, the recipient is not available, the carrier will leave a notice. It will then be possible for the recipient to organize a new delivery in the coming days by calling the mail center 0848 888 888. In the case of unsuccessful delivery, the undelivered items will be returned to us.
You can check the delivery status of your order on the website www.post.ch by inserting the tracking number of your order into the search engine of Swiss Post / Die Schweizer Post or by calling them.
Thank you for providing us with an address where the carrier will find someone to receive the package upon delivery. If you can not receive the parcel at your home, please indicate the address of a person of your choice (parent, friend) or, if possible, your place of work. When the package arrives, we recommend that you check that the packaging and the company tape used to close the packaging are in good condition and that there are no signs of tampering.
Items will be shipped to the address indicated in your order. Kindly specify the following information:
– Name and surname, or commercial name indicated on your bell.
– Address: street/square, etc., without abbreviations.
– Street number: should be indicated.
– Postal Code: Enter the postal code specific to your city or village
– City: Indicate the name of your town or village
5) APPLICABLE LEGISLATION
The contracts are concluded in Switzerland and are subject to Swiss law.
Any dispute must be settled in the competent courts under the applicable Swiss law.
6) INFORMATION
For further information or for after-sales and customer services, as well as for the right of withdrawal, product exchange, and warranties, customers can contact the company at support@hierarchyswiss.com.