ORDERS IN THE HIERARCHYSWISS ONLINE SHOP
Orders via www.hierarchyswiss.ch are currently only possible within Switzerland.
There is no minimum order value in the Hierarchyswiss online shop.
DELIVERY
The delivery is quick and reliable by the Swiss Post. As a rule, delivery takes place within 3 to 5 working days, excluding weekends and public holidays. If the Swiss Post does not find you, you will be informed on a notification card where you can pick up the parcel. This notification card will be placed in your mailbox or stuck to your mailbox.
Hierarchyswiss covers the shipping costs for you which include the costs for postage and packaging.
The goods are sent directly to you from our store. In the event that the items ordered are not all available in one store, we take a reasonable period of time to make it available at your doorstep. This will bring you no further expense.
Please give us an address where the courier can find someone who can accept the package. If you cannot receive the package at home, give us the address of someone you trust (relatives, friends) or, if possible, that of your workplace.
We ask you to include as much as possible details such as:
- First and last name or name given on the doorbell
- Street, house number, place, etc. (here the information is best given without abbreviations.)
- Postal code (zip code)
- You are also welcome to specify your region such as BE, BL, BS, ZH etc.
Unfortunately it is not possible to determine the date and time of delivery as of now.
You can notify us of a new delivery address by email or by telephone within 24 hours of entering your order.
PAYMENT
You can pay with your Debit card, credit card, or PAYPAL in our online shop.
You can pay with the following credit cards:
- Visa
- Mastercard
- PostFinance Card
- PayPal
EXCHANGE
You can return products purchased by post. You can find more information on the police page.
You can exchange the UNUSED item within 15 days using the return slip. You have the option of choosing another item or receiving the value of the goods in the form of a voucher. You can only exchange once.
OUR SERVICE
All our products are always available in our online shop.
If you cannot find the item you are looking for, please contact us by email or by phone. We can provide you with further information.
If you would like more information about one or more items, please do not hesitate to contact us. We are happy to help you via email or on phone.